Workplace Service Delivery (WSD) with ServiceNow - Information & News

Workplace Service Delivery (WSD) offers your employees a single point of contact for all workplace services. It comprises Workplace Central (dashboard for managers), Case Management (Ticket System for Facility Services), Visitor Management, Reservation Management and Space Mapping (Visualization of rooms / premises).

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Workplace Central — the central dashboard for managers

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Workplace Central helps companies efficiently manage and optimize their work environment. It facilitates the management of jobs, helps to streamline the use of resources and increases productivity.

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Key features include:

Space optimization: With data analytics, managers can monitor and optimize the use of workspaces.
Reservation management: Users can easily reserve workstations, meeting rooms, and other resources.
Maintenance management: Problems can be reported and maintenance work can be planned efficiently.
Lease management: The platform provides tools to manage rental agreements and track important deadlines.
Integration and data analysis: By integrating with other systems and using real-time data, well-founded decisions can be made.

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Case Management

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Make the processing of workplace inquiries and problems more efficient! Case management helps to improve or digitize existing and often inefficient processes. A wide range of workplace services can be mapped and supported:

Application for identity cards or replacement IDs
Mail and courier services
Requests for maintenance of facilities
Provision of office equipment
Reporting faults (e.g. coffee machine doesn´t work)
...

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Key features of case management include:

Omnichannel: Employees can make inquiries and retrieve information via a portal, mobile devices, or chatbots.
Automation: Recurring processes such as processing service requests or documentation are automated to save time and resources.
‍Improved collaboration: Teams can prioritize, manage, and resolve requests faster.
Consistent user experience: An intuitive interface makes it easier for employees to access services and information.

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Visitor Management

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Optimize the reception and management of visitors in companies! The goal is a seamless check-in experience for guests and traveling employees as well as an improved visitor experience. Visitor Management not only improves efficiency, but also makes visitors feel welcome while meeting the company's security requirements.

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Key features include:

Registration and check-in: Visitors can register in advance or on site, which speeds up the reception process.

Safety Management: Visitor data is collected and checked to ensure security in the company.
Automation: Tasks such as communication, printing visitor badges or providing WLAN access can be automated.
Integration: The system can be linked to other tools, such as room reservations or access controls.
Overview and planning: Companies can view and manage past, current, and future visitor registrations.

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Most important new feature in WSD (January 2025 release)

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WSD is regularly updated with new features and improvements to optimize user experience and improve efficiency. We are eagerly following this development and would like to implement some new features for our customers soon.

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In our opinion, these are the most exciting new features that further improve the user experience and make workplace management even more efficient:

Workplace Services Kiosk: An easy-to-use self-service tool (freely accessible screen/ computer connected to ServiceNow) for a seamless check-in experience. Here, visitors can independently obtain certain service information and localize and use services (e.g. where is the nearest toilet / kitchen / meeting room that I need to get to... - and how do I get there as quickly as possible)
QR Code reservations: Workstations and rooms can be reserved simply by scanning QR codes.
Expanded location directories: Improved map views and filter options to make it easier to navigate and plan in the office.
Indoor mapping: New features such as card printing and integration with kiosk systems.
Workplace Connectors: Integration of environmental sensors to improve management of the work environment.
Mobile Workplace Agent: Improved mobile features, such as calendar views and advanced search options.

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