The ITIL® 4 Foundation certificate is in your pocket. They deal with IT service management on a daily basis. Now you want to dive deeper into the world of ITIL® 4, but you don't really know which course to continue with? Our helps here ITIL® course finder!
Admittedly, it is not easy to find your way through the jungle of advanced ITIL® 4 courses and to choose the right one. Especially since some courses have only recently been on the market. We can help you with this! Below is an overview of the continuing ITIL courses, first according to the official PeopleCert/Axelos qualification scheme, then according to the desired certification level and then according to the area of interest. Without extensive Internet research, you can find out which of the advanced ITIL® 4 courses is suitable for which goal and brings added value for you and your company.
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You already got to know the ITIL® 4 qualification scheme in the ITIL® 4 Foundation Seminar. It was recently expanded to include the “Practice Manager” training path. Here is a brief and compact overview:
If you aim for a specific level of certification for ITIL® 4, the matter is relatively simple: Depending on the certification level, you must attend a certain number of advanced ITIL® 4 courses. There are four possible levels of certification:
ITIL® Master:
Complete the 3 streams “Practice Manager (PM)”, “Managing Professional (MP)” and “Strategic Leader (SL)” in any order. You will automatically be awarded the title ITIL Master as soon as you have successfully completed all three streams.
ITIL® Managing Professional:
Attendance of 4 courses required: “Create, Deliver & Support”, “Drive Stakeholder Value”, “High Velocity IT” and “Direct, Plan & Improve”. You will be awarded the title of “ITIL Managing Professional” as soon as you have successfully passed the four exams included in these courses.
ITIL® Strategic Leader:
Attendance of 2 courses required: “Direct, Plan & Improve” and “Digital & IT Strategy”. You will receive the title of “ITIL Strategic Leader” as soon as you have passed the two associated exams.
ITIL® Practice Manager:
2 courses required: Create, Deliver & Support and ONE of the three new “Collaborate, Assure & Improve” OR “Plan, Implement & Control” OR “Monitor, Support & Fulfill” modules. You will receive the title of “ITIL Practice Manager” as soon as you have passed the two exams associated with these courses.
Let's turn the tables now: You may have specific questions, but unfortunately you don't know in which advanced course they will be answered. Especially because you don't know what names like “Create Deliver Support” and “High Velocity IT” mean. No problem — we can help you with that too.
Drive Stakeholder Value
The Drive Stakeholder Value course is for you if you want to improve communication with your users and customers and create SLAs, but don't really know how and where to start. In the course, you will deal with interaction with service providers, customers and users. You will learn how to set up a service desk and service portal to guarantee the best possible user experience. You learn what is important in service level management and how to design service level agreements (SLAs). You will be provided with the necessary input to successfully start and carry out the so-called “customer journey”.
Create, Deliver & Support
You have the standard processes for incidents, changes and requests. Unfortunately, these are not yet running completely smoothly and you need further input for their effective design. Then Create Deliver Support is your course. Here you will learn how the organization should be set up so that classic IT operations run like clockwork. You will learn everything about value streams and how to design and build them. They also address the question of whether you want to do everything yourself or whether it makes sense to outsource parts or even all of your IT operations. Agile topics related to operations and projects round off the course.
High Velocity IT
“High Velocity IT” is your course if you want to keep up with the rapid changes in the IT world to always be one step ahead. In the course, you will learn everything about time-to-market, i.e. how to bring products to market faster. You will study agile methods, digitization and DevOps and learn the necessary tools to keep your finger on the pulse with your products.
Direct, Plan & Improve
“Direct Plan Improve” is the course of your choice if you not only want to optimally plan and manage your IT services, but also continuously improve them. They deal with the drafting of SLAs and contracts and learn what the optimal reporting for them looks like. Topics such as governance and risk management are also covered and you will learn how to continuously develop your services and thus stay on track.
Digital & IT Strategy
“Digital & IT Strategy”, as the name suggests, is aimed at strategists. Here you'll learn how to balance your business strategy with your IT strategy. Topics of this course include aligning IT and the portfolio (e.g. customers and markets) with your company's overall strategy. You are also involved in financial management as well as digitization and sourcing.
These modules, which each look at 5 ITIL practices in detail, provide a very high level of practical relevance.
Monitor, Support & Fulfil
Here, 5 practices that are relevant in operational doing are examined in detail. The aim is to provide users with quick and high-quality assistance (“Service Desk and Service Request Management”), to reduce the probability and effects of faults in the long term (“Problem Management”), to optimize service for users, to identify faults/problems proactively or at an early stage (“Monitoring & Event Management”) and to remedy them as quickly as possible (“Incident Management”).
Plan, Implement & Control
This module deals with what is necessary behind the scenes to ensure successful IT operations. Components include concepts and best practices for successful service and product changes (“change enablement”) and the two closely linked practices “Release and Deployment Management,” which involve the availability and technical provision of services. The module is rounded off by a look at all components required for service provision, including their dependencies (“Service Configuration Management”) and a look at the monetary aspect of these components (“IT Asset Management”).
Collaborate, Assure & Improve
Here, 5 practices are considered that deal with the continuous optimization of IT services and all necessary components (“continual improvement”), as well as with a look at external stakeholders. First, stakeholders and the establishment and maintenance of relationships are considered in general on a strategic and tactical level (“relationship management”). The “Supplier Management” practice focuses on the special stakeholder group of suppliers and deals with optimizing the procurement strategy as well as managing, evaluating and monitoring suppliers. The “Service Level Management” practice focuses on the role of the customer (service consumer) as a further stakeholder in setting goals for IT service management. This module is rounded off by practical instructions on how business-critical information can be protected (“Information Security Management”).
Great! Then book your seminar with us right away:
ITIL® 4 training courses in Munich, Frankfurt, Bremen and Lower Saxony: exccon AG
No problem - contact us! We are looking forward to you.
Tel: +49 89 189 04 775-55
email: education@exccon.com
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