Thomas Fregin

You trained as a radio technician specializing in radio and sound storage technology — how did you end up in the IT sector?

My originally learned profession was already dying out 20 years ago or changing from a technician to a “salesman with basic technical knowledge.” I worked for a mobile network operator for some time and was part of the ongoing process of onboarding and outsourcing but wasn't happy in this industry. Since I enjoyed being responsible for IT among family and friends, I also wanted to switch to this area professionally. I was ready to learn more and made the switch successfully - which I am still happy about today!

‍

Why are you doing the job you're doing today?

It was the best decision of my career to start with a company that already in 2009 offered ServiceNow as a solution for customers - one of the first on the German market - and continues to offer it today. I was incorporated into this solution and then gradually developed into a professional in this area by working on smaller and later larger projects. I still really enjoy my work today. It is varied and it is priceless to receive positive customer feedback.

‍

What do you like about exccon?

I can work here in a job that I really enjoy. I like to meet customer requirements with good solutions and to be thanked with positive feedback. I enjoy communicating with customers and colleagues, which is an important part of my job. I also like the fact that we work in an international team and also in international customer and project teams.

‍

Many employees call exccon the “exccon Family.” What makes the “exccon Family” stand out for you?

It's nice to have colleagues with whom you like to exchange a few (or many) words in private and meet in the beer garden. I appreciate that at exccon we hardly have any “08/15 types”, but rather consistently interesting personalities. There is actually no colleague I would like to pass by uninterested. Mutual support and motivation within the team is always guaranteed at exccon.

‍

You are employed as a consultant at exccon. Can you tell us a bit more about what you're doing?

If I had to describe my job in four words, I would say: “Customer requirement -> deliver solution.” I advise our customers on IT processes, design customer requirements on technical platforms such as ServiceNow as a solution and guide them to successful implementation. Everyday work is characterized by the project organization of the respective customers and my respective role in the team. What I particularly like about my job is positive customer feedback and the journey to get there.

‍

What is needed to do your job?

A constant willingness to learn is important, as the systems and platforms are constantly evolving, customer orientation, a service mentality, the ability to work in a team and a bit of technical understanding.