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ServiceNow promises to bring high quality to the CMDB with little effort by using standard integrations of infrastructure management systems such as SCCM, Intune, etc. and thus efficiently and effectively lay the data basis for robust ITSM and IT operations processes. This webinar gives you experience of where this promise is fulfilled without much effort, but also discusses the pitfalls that can exist in your CMDB that may cause problems during implementation.
Agenda
from 09:55 a.m.
Dial-up & technical test
10:00 a.m. - 10:10 a.m.
Welcome & introduction to the topic, overview of available standard integrations
10:10 a.m. - 10:25 a.m.
Speech: Differences in technologies
- Horizontal Discovery
- Cloud Discovery
- OnPremise / Cloud interaction in hybrid environments
- Service Graph connectors
- Service Mapping / Top Down Discovery
- AI Assisted Service Mapping
10:25 a.m. - 10:45 a.m.
Speech: Operational issues when using Discovery
- Technical requirements
- data model
- scaling
- Security (authentication, authorization)
- Common error situations
- Alignment of operational processes and planning processes in the CMDB and infrastructure
10:45 a.m. - 11:00 a.m.
Questions & discussion — ask our experts your questions!
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