Transition to ITIL^® 4 Foundation

Learning objectives

• You are able to use ITIL^® 4 terminology and basic terms easily.
• You will discover the basic Service Value system of the ITIL^® methods.
• With the internationally recognised ITIL^® 4 Foundation certification you can document your understanding of ITIL^® and can attend further courses in the curriculum.
• ITIL^® Qualification
• Examination preparation and ITIL^® 4 Foundation examination

Content

• The four dimensions of service management
• The basics and guidelines of ITIL^® 4
• Basic concepts of ITIL practices
• The service value chain

Participants & prerequisites

Target group:

• managers or
• employees of service or IT organisations,
• IT professionals or
• business managers
• who already have competent knowledge of ITIL^® V3 Foundation and would like to inform themselves of new features in ITIL^® 4 Foundation.

Requirements:

• ITIL^® V3 Foundation certification

Certification

ITIL^® 4 Foundation Certificate

The ITIL® Foundation examination is held after the seminar. This is a multiple-choice examination with 40 questions which must be answered in 60 minutes. To earn the certificate you must answer 26 of 40 questions correctly, thus 65%.

Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us if we should apply for an extended examination time for you when you register.