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ITIL® Service Transition

SKU: N116 Category:

from 1.445,00*

The Service Transition module equips participants with the requisite knowledge to ensure policies for development, improvement, and qualified handover of new or modified services into operational use.

You will be given clear points of reference for how the requirements from the service strategy and service design should be transferred into operational use, as described in the service operation. We will also look at standards and procedures for dealing with and managing new or changing services effectively and how to introduce these into operations.

What do you get?

Official literature & accredited training material

Lunch, beverages & snacks included

Extensive exam preparation

Related examination**

Products that will be added:

  • ITIL® Service Transition Certification (275€)

Product Description

The Service Transition module equips participants with the requisite knowledge to ensure policies for development, improvement, and qualified handover of new or modified services into operational use.

Learning objectives

Processes and functions relating to

  • Transition planning and support
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Evaluation
  • Knowledge management

Content

  • Organization
  • Methods, techniques, and tools
  • Implementation
  • Exam preparation and Service Transition certification

Participants & prerequisites

Participants:

  • Executives
  • Process managers
  • IT consultants, and project managers, who are responsible for introducing and implementing ITIL® processes

 

Prerequisites:

  • ITIL® Foundation Certificate in IT Service Management (V3 or later) or the
  • ITIL® Foundation Bridge certificate
  • Completion of the Service Design course at an accredited training organization (ATO).

Certification

ITIL® Service Transition Certification

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits and the ITIL® Service Transition certificate are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

Material

ITIL® V3 (2011) Service Transition – book

ISBN: 9780113313068
Price: free
Language: English

Reviews

  1. Dagmar Schuler Dagmar Schuler

    “Very skilled trainer. This course was very helpful.” Scheduled training

  2. Dagmar Schuler Dagmar Schuler

    “Well prepared course with the adequate level of difficulty.” In-house training, Munich

  3. Dagmar Schuler Dagmar Schuler

    “Useful to understand how to improve IT service.” In-house training, Germany

  4. Dagmar Schuler Dagmar Schuler

    “Great course with good atmosphere. Awesome lunches.” Scheduled training, Munich

  5. Dagmar Schuler Dagmar Schuler

    “Normally, I am not giving particularly positive scores on these kinds of feedback forms, so the unusually high rating (scoring the best possible mark for all answers) shows my positive feeling about this one. Thank you.” In-house training, Switzerland

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Products that will be added:

  • ITIL® Service Transition Certification (275€)

All Variations

NameLanguageLocationTermineGuaranteePriceAdd to Cart
ITIL® Service TransitionenglishMünchen2019-11-27 - 2019-11-29yesfrom 1.445,00*
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