ITIL<sup>®</sup> Service Transition

SKU: N116 Category:


The Service Transition module equips participants with the requisite knowledge to ensure policies for development, improvement, and qualified handover of new or modified services into operational use.

You will be given clear points of reference for how the requirements from the service strategy and service design should be transferred into operational use, as described in the service operation. We will also look at standards and procedures for dealing with and managing new or changing services effectively and how to introduce these into operations.

What do you get?

Official literature & accredited training material

Lunch, beverages & snacks included

Extensive exam preparation

Related examination**

ITIL® Service Transition Certification (275€)

Products that will be added:

  • ITIL® Service Transition Certification (275€)

Product Description

The Service Transition module equips participants with the requisite knowledge to ensure policies for development, improvement, and qualified handover of new or modified services into operational use.

Learning objectives

Processes and functions relating to

  • Transition planning and support
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Evaluation
  • Knowledge management


  • Organization
  • Methods, techniques, and tools
  • Implementation
  • Exam preparation and Service Transition certification

Participants & prerequisites


  • Executives
  • Process managers
  • IT consultants, and project managers, who are responsible for introducing and implementing ITIL® processes



  • ITIL® Foundation Certificate in IT Service Management (V3 or later) or the
  • ITIL® Foundation Bridge certificate
  • Completion of the Service Design course at an accredited training organization (ATO).


ITIL® Service Transition Certification

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits and the ITIL® Service Transition certificate are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.


ITIL® V3 (2011) Service Transition – book

ISBN: 9780113313068
Price: free
Language: English


  1. Jacqueline Track

    “The trainer explains very well.” Scheduled training, Munich

  2. Jacqueline Track

    “Excellent trainer as usual! Explain hard stuff with practice, clear and understandable examples.” Scheduled training, Munich

  3. Jacqueline Track

    “This was the most difficult one of the entire life cycle. I am sure that the expertise of the trainer make the difference. He just explained all the topics in such a clear way, that everything becomes easy to understand.” Scheduled training, Munich

  4. Jacqueline Track

    “The trainer and the staff have been very helpful and friendly. Keep up the good work!.” Scheduled training, Munich

  5. Dagmar Schuler Dagmar Schuler

    “Normally, I am not giving particularly positive scores on these kinds of feedback forms, so the unusually high rating (scoring the best possible mark for all answers) shows my positive feeling about this one. Thank you.” In-house training, Switzerland

  6. Dagmar Schuler Dagmar Schuler

    “Great course with good atmosphere. Awesome lunches.” Scheduled training, Munich

  7. Dagmar Schuler Dagmar Schuler

    “Useful to understand how to improve IT service.” In-house training, Germany

  8. Dagmar Schuler Dagmar Schuler

    “Well prepared course with the adequate level of difficulty.” In-house training, Munich

  9. Dagmar Schuler Dagmar Schuler

    “Very skilled trainer. This course was very helpful.” Scheduled training

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All Variations

ITIL® Service TransitionenglishMunich2020-12-16- 2020-12-18not yet1.445,00*
ITIL® Service TransitiongermanMunich2020-12-16- 2020-12-18not yet1.245,00*
* All prices are net per participant plus VAT.
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