ITIL® Service Transition
from 1.445,00€*
You will be given clear points of reference for how the requirements from the service strategy and service design should be transferred into operational use, as described in the service operation. We will also look at standards and procedures for dealing with and managing new or changing services effectively and how to introduce these into operations.
Official literature & accredited training material
Lunch, beverages & snacks included
Extensive exam preparation
- Description
- Learning objectives
- Content
- Participants & prerequisites
- Certification
- Material
- Reviews (5)
Product Description
The Service Transition module equips participants with the requisite knowledge to ensure policies for development, improvement, and qualified handover of new or modified services into operational use.
Learning objectives
Processes and functions relating to
- Transition planning and support
- Change management
- Service asset and configuration management
- Release and deployment management
- Service validation and testing
- Evaluation
- Knowledge management
Content
- Organization
- Methods, techniques, and tools
- Implementation
- Exam preparation and Service Transition certification
Participants & prerequisites
Participants:
- Executives
- Process managers
- IT consultants, and project managers, who are responsible for introducing and implementing ITIL® processes
Prerequisites:
- ITIL® Foundation Certificate in IT Service Management (V3 or later) or the
- ITIL® Foundation Bridge certificate
- Completion of the Service Design course at an accredited training organization (ATO).
Certification
ITIL® Service Transition Certification
The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits and the ITIL® Service Transition certificate are awarded for a pass.
Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.
Material
ITIL® V3 (2011) Service Transition – book
ISBN: 9780113313068
Price: free
Language: English
Reviews
All Variations
| Name | Language | Location | Termine | Guarantee | Price | Add to Cart |
|---|---|---|---|---|---|---|
| ITIL® Service Transition | english | München | 2019-11-27 - 2019-11-29 | yes | from 1.445,00€* |
** Associated checks are automatically added to the shopping cart and can be removed there if necessary.
Dagmar Schuler Dagmar Schuler –
“Very skilled trainer. This course was very helpful.” Scheduled training
Dagmar Schuler Dagmar Schuler –
“Well prepared course with the adequate level of difficulty.” In-house training, Munich
Dagmar Schuler Dagmar Schuler –
“Useful to understand how to improve IT service.” In-house training, Germany
Dagmar Schuler Dagmar Schuler –
“Great course with good atmosphere. Awesome lunches.” Scheduled training, Munich
Dagmar Schuler Dagmar Schuler –
“Normally, I am not giving particularly positive scores on these kinds of feedback forms, so the unusually high rating (scoring the best possible mark for all answers) shows my positive feeling about this one. Thank you.” In-house training, Switzerland