ITIL<sup>®</sup> Service Strategy

SKU: N112 Category:


The Service Strategy seminar introduces participants to the background of efficient business planning and implementation of services. Customers’ business objectives should be supported with specific services so as to generate traceable benefits.

You will learn methods with which to assess risks and costs effectively and which will enable you to offer services that are in line with realistic, measurable business expectations. The seminar will also give you an insight into data-analysis and decision-making mechanisms at an IT management level.

What do you get?

Official literature & accredited training material

Lunch, beverages & snacks included

Extensive exam preparation

Related examination**

ITIL® Service Strategy Certification (275€)

Products that will be added:

  • ITIL® Service Strategy Certification (275€)

Learning objectives

Processes and functions relating to

  • Financial management
  • Service portfolio management (SPM)
  • Demand management


  • Organization
  • Methods, techniques, and tools
  • Implementation
  • Exam preparation and Service Strategy certification

Participants & prerequisites


  • Executives
  • Process managers
  • IT consultants and project managers, who are responsible for introducing and implementing ITIL® processes



  • ITIL® Foundation Certificate in IT Service Management (V3 or later) or the ITIL® Foundation Bridge certificate
  • Completion of the Service Strategy course at an accredited training organization (ATO).


ITIL® Service Strategy Certification

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits and the ITIL® Service Strategy Certificate are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.


ITIL® V3 (2011) Service Strategy – book

ISBN: 9780113313044
Price: free
Language: English


  1. Dagmar Schuler Dagmar Schuler

    “The content was presented in a interesting manner. The trainer was making listening very easy.” Delegate at a scheduled training in Germany

  2. Dagmar Schuler Dagmar Schuler

    “Did expect a real theoretical session but the trainer found a good step in and out in lot of practical examples which made it interesting and fluent.” Scheduled training, Munich

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All Variations

ITIL® Service StrategyenglishMunich2020-12-14 - 2020-12-16not yet1.445,00*
ITIL® Service StrategygermanMunich2020-12-14 - 2020-12-16not yet1.245,00*
* All prices are net per participant plus VAT.
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