ITIL<sup>®</sup> Service Operation
You will be given suggestions and guidance to help in achieving the required level of effectiveness and efficiency in day-to-day operations and service support. Information will also be provided on how to implement an IT services operation that creates value for the customer. The guidance provided here will help you to understand how the necessary stability can be achieved in service operations.
Official literature & accredited training material
Lunch, beverages & snacks included
Extensive exam preparation
ITIL® Service Operation Certification (275€)
Processes and functions relating to
- Event management
- Incident management
- Request fulfillment
- Problem management
- Access management
- Monitoring and control
- IT operations
- Service desk
- Methods, techniques, and tools
- Exam preparation and Service Operation certification
Participants & prerequisites
- Process managers
- IT consultants, and project managers, who are responsible for introducing and implementing ITIL® processes
- ITIL® Foundation Certificate in IT Service Management (V3 or later) or the
- ITIL® Foundation Bridge certificate
- Completion of the Service Operation course at an accredited training organization (ATO)
ITIL® Service Operation Certification
The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits are awarded for a pass.
Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.
ITIL® V3 (2011) Service Operation – book
|ITIL® Service Operation||english||Munich||2020-12-14 - 2020-12-16||not yet||1.445,00€*|
|ITIL® Service Operation||german||Munich||2020-12-14 - 2020-12-16||not yet||1.245,00€*|
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