ITIL<sup>®</sup> Service Operation

SKU: N118 Category:


The Service Operation seminar teaches participants procedures and methods for successful management of day-to-day service operations.

You will be given suggestions and guidance to help in achieving the required level of effectiveness and efficiency in day-to-day operations and service support. Information will also be provided on how to implement an IT services operation that creates value for the customer. The guidance provided here will help you to understand how the necessary stability can be achieved in service operations.

What do you get?

Official literature & accredited training material

Lunch, beverages & snacks included

Extensive exam preparation

Related examination**

ITIL® Service Operation Certification (275€)

Products that will be added:

  • ITIL® Service Operation Certification (275€)

Learning objectives

Processes and functions relating to

  • Event management
  • Incident management
  • Request fulfillment
  • Problem management
  • Access management
  • Monitoring and control
  • IT operations
  • Service desk


  • Organization
  • Methods, techniques, and tools
  • Implementation
  • Exam preparation and Service Operation certification

Participants & prerequisites


  • Executives
  • Process managers
  • IT consultants, and project managers, who are responsible for introducing and implementing ITIL® processes



  • ITIL® Foundation Certificate in IT Service Management (V3 or later) or the
  • ITIL® Foundation Bridge certificate
  • Completion of the Service Operation course at an accredited training organization (ATO)


ITIL® Service Operation Certification

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.


ITIL® V3 (2011) Service Operation – book

ISBN: 9780113313075
Price: free
Language: English


  1. Dagmar Schuler Dagmar Schuler

    “The course was very interesting and met my expectations.” Scheduled training

  2. Dagmar Schuler Dagmar Schuler

    “I was positively surprised by the usefulnes of the ITIL processes. Concentrating on the real world situations instead of doing linguistic excercises and poorely repeating slides certainly contributed to that.” Scheduled training course, Munich

  3. Dagmar Schuler Dagmar Schuler

    “Interesting, well exposed and concentrated.” In-house training, Munich

  4. Dagmar Schuler Dagmar Schuler

    “The course provides the required objectives and will help to enhance my job performance. I would recommend it to others and I would like to apply these skills in my role.” In-house training, Sweden

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All Variations

ITIL® Service OperationenglishMunich2020-12-14 - 2020-12-16not yet1.445,00*
ITIL® Service OperationgermanMunich2020-12-14 - 2020-12-16not yet1.245,00*
* All prices are net per participant plus VAT.
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