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ITIL® Service Design

SKU: N114 Category:

from 1.245,00*

The Service Design seminar deals with methods for analyzing, documenting, and coordinating all service requirements within an IT organization structured according to ITIL®.

At the end of this module, participants will be able to develop a solution architecture with the processes used in this stage that corresponds to the requirements and framework conditions of the service strategy. We will also look at analysis of the service management system with the associated tools, which are intended to provide the relevant support.

What do you get?

Official literature & accredited training material

Lunch, beverages & snacks included

Extensive exam preparation

Related examination**

Products that will be added:

  • ITIL® Service Design Certification (275€)

Learning objectives

Processes and functions relating to

  • Service catalogue management
  • Service level management
  • Capacity management
  • Availability management
  • IT service continuity management
  • Information security management
  • Supplier management

Content

  • Organization
  • Methods, techniques, and tools
  • Implementation
  • Exam preparation and Service Design certification

Participants & prerequisites

Participants:

  • Executives
  • Process managers
  • IT consultants, and project managers, who are responsible for introducing and implementing ITIL® processes

 

Prerequisites:

  • ITIL® Foundation Certificate in IT Service Management (V3 or later) or the
  • ITIL® Foundation Bridge certificate
  • Completion of the Service Design course at an accredited training organization (ATO).

Certification

ITIL® Service Design Certification

The certification exam follows the seminar. It consists of eight multiple-choice questions based on scenarios. Participants must answer at least 70% of these questions in 90 minutes and gain a sufficient number of marks. Three credits and the certificate are awarded for a pass.

Candidates who take the exam in a language that is not their first, and participants with special requirements (such as health conditions) are entitled to extra time for the exam. Please inform us at the registration stage if you would like us to request an extended exam time for you.

Material

ITIL® V3 (2011) Service Design – book

ISBN: 9780113313051
Price: free
Language: English

Reviews

  1. Dagmar Schuler Dagmar Schuler

    “Well structured course with the efficient approach of presentation.” In-house training, Switzerland

  2. Dagmar Schuler Dagmar Schuler

    “The instruction was excellent. The environment pleasant and the content expansive. My nervousness at test taking is still there, but this course assigns in overcoming that human condition of mine. Thank you.” Scheduled training, Germany

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Products that will be added:

  • ITIL® Service Design Certification (275€)

All Variations

NameLanguageLocationTermineGuaranteePriceAdd to Cart
ITIL® Service DesigngermanMünchen2019-10-09 - 2019-10-11not yetfrom 1.245,00*
ITIL® Service DesigngermanNürnberg2019-10-16 - 2019-10-18not yetfrom 1.245,00*
ITIL® Service DesignenglishMünchen2019-10-23 - 2019-10-25not yetfrom 1.445,00*
* All prices are net per participant plus VAT.
** Associated checks are automatically added to the shopping cart and can be removed there if necessary.