ITIL® 4 Specialist: Create, Deliver & Support (CDS)

Learning Objects

• You will acquire comprehensive knowledge for the conception, planning and creation of IT-based services, their delivery and support (create, deliver, support)
• You will develop an understanding of how to integrate different value streams and discover the corresponding practices, tools and methods.
• You will enhance your expertise on the topics of service performance, service quality and service optimization methods
• With the internationally recognized ITIL^® 4 CDS certification you will document your understanding of ITIL^® and satisfy one of the requirements to qualify as an ITIL^® 4 Managing Professional.
• Examination preparation and ITIL^® 4 CDS examination

Content

• The professionalization of IT and IT service management
• Use of information and technology to create, deliver and support services
• Service value streams to create, deliver and support services

Participants & Prerequisites

Target group:

• Managers or
• Employees of service or IT organizations,
• IT professionals or
• Business managers
  who wish to enhance their ITIL^® 4 knowledge and/or aspire to the status of an ITIL^® 4 Managing Professional.

Requirements:

• ITIL^® Foundation certification

Certification

ITIL^® 4 CDS certificate

The ITIL^® CDS examination is held after the seminar. This is a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.

Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.

Validity: unlimited

Examination language: ENGLISH