ITIL® 4 Specialist: Create, Deliver & Support (CDS)
We will enhance the knowledge you acquired in the Foundation Training and establish the corresponding practice, methods and tools together with you.
The price includes
accredited training documents
lunch, beverages and snacks
intensive examination preparation
This seminar is implemented according to the current Axelos (ITIL® 4) curriculum.
ITIL® 4: Create, Deliver & Support Certification (330€)
- You will acquire comprehensive knowledge for the conception, planning and creation of IT-based services, their delivery and support (create, deliver, support)
- You will develop an understanding of how to integrate different value streams and discover the corresponding practices, tools and methods.
- You will enhance your expertise on the topics of service performance, service quality and service optimization methods
- With the internationally recognized ITIL® 4 CDS certification you will document your understanding of ITIL® and satisfy one of the requirements to qualify as an ITIL® 4 Managing Professional.
- Examination preparation and ITIL® 4 CDS examination
- The professionalization of IT and IT service management
- Use of information and technology to create, deliver and support services
- Service value streams to create, deliver and support services
Participants & Prerequisites
- Managers or
- Employees of service or IT organizations,
- IT professionals or
- Business managers
who wish to enhance their ITIL® 4 knowledge and/or aspire to the status of an ITIL® 4 Managing Professional.
- ITIL® Foundation certification
ITIL® 4 CDS certificate
The ITIL® CDS examination is held after the seminar. This is a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.
Candidates who sit the examination in a language which is not their mother tongue or candidates with special requirements (e.g. health restrictions) are entitled to an extended examination time. Please inform us when you register if we should apply for an extended examination time for you.
Examination language: ENGLISH
|ITIL® 4 Specialist: Create, Deliver & Support (CDS)||english||Munich||2020-12-14 - 2020-12-16||not yet||1.550,00€*|
** Associated checks are automatically added to the shopping cart and can be removed there if necessary.