ITIL® 4 MP: Drive Stakeholder Value (DSV)

SKU: N163 Category:


This 2 1/2 day course module focuses on the interaction between the service provider, their customers, the users, suppliers and partners, the customer journey.
In this course we examine the partnership between service providers and their customers from the first contact to creating shared value, including the creation of SLAs, the onboarding of new customers and customized support.

The price includes

AXELOS original literature: ITIL® 4 Drive Stakeholder Value Core Guide (pdf)

accredited student guide

lunch, beverages and snacks

intensive examination preparation

The training will prepare you optimally for the ITIL® 4 DSV examination, which is held online on a day of your choice.

This seminar is implemented according to the current Axelos (ITIL® 4) curriculum.

Related Examination**

ITIL® 4 Drive Stakeholder Value Certification (360€)

Products that will be added:

  • ITIL® 4 Specialist: Drive Stakeholder Value Certification (360€)

Learning Objects

  • You will understand the customer journey
  • You will learn how to promote stakeholder relations
  • Expertise on shaping demand and defining services offered
  • Expertise on the onboarding and offboarding of customers and users
  • You will learn how to act in partnership to ensure continuous value creation (consumption /supply of services)
  • Expertise on the realization and validation of service value
  • Understanding of service marketing and negotiating agreements.


  • Establish customer relations
  • Create a customized service offering
  • Onboarding and offboarding of new customers
  • Value co-creation – shared value creation
  • Validation of value creation

Participants & Prerequisites

Target group:

  • Managers or
  • Employees of service or IT organizations,
  • IT professionals or
  • Business managers

who wish to enhance their ITIL® 4 knowledge and/or aspire to the status of an ITIL® 4 Managing Professional.


  • ITIL® Foundation certification


Format: online proctored exam

The ITIL® DSV examination is a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.

On the first day of the course you will receive an exam code which you can use to register directly with the examination institute PeopleCert for an online exam. Candidates who take the exam in a language that is not their native language or candidates with special requirements (e.g. health restrictions) are entitled to an extended exam duration. Please inform the examination institute when registering for the exam if you wish to request an extended exam duration.

Validity: unlimited

Examination language: ENGLISH


  1. Jacqueline Track

    “The course was very useful and made things more clear to me. This will help me a lot in running and managing IT operations in a proper way.” In-house training, Switzerland

  2. Jacqueline Track

    “It helped me know many useful things about how IT Management is practiced in International Business.” Scheduled training, Munich

  3. Jacqueline Track

    “Suitable level of depth and speed for the content covered.” In-house training, Switzerland

  4. Jacqueline Track

    “All areas were covered very good by the trainer.” Scheduled training course

  5. Jacqueline Track

    “The tutor was excellent, a great course.” Scheduled training, Germany

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All Variations

ITIL® 4 MP: Drive Stakeholder Value (DSV)englishMunich2023-03-13 - 2023-03-15not yet1.550,00*
ITIL® 4 MP: Drive Stakeholder Value (DSV)germanMunich2023-03-27 - 2023-03-29not yet1.350,00*
* All prices are net per participant plus VAT.
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