ITIL® 4 MP: Direct, Plan & Improve (DPI)

SKU: N170 Category:


This 2 1/2 day course module teaches practical skills and knowledge needed to control, plan and continuously improve IT services: Direct, Plan & Improve (DPI).
Agile methods and procedures are changing organizations and teams. How can we use these influences to our advantage? Which methods support the development of an effective digital strategy?
This course examines both practical and strategic aspects.

The price includes

AXELOS orginal literature: “ITIL® 4 Direct, Plan & Improve” Core Guide (pdf)

accredited student guide

lunch, beverages and snacks

intensive examination preparation

The training will prepare you optimally for the ITIL® 4 DPI examination, which is held online on a day of your choice.
This seminar is implemented according to the current Axelos (ITIL® 4) curriculum.

Related Examination**

ITIL® 4 DPI Certification (360€)

Products that will be added:

  • ITIL® 4 Strategist: Direct, Plan & Improve Certification (360€)

Learning Objects

  • You will enhance your basic knowledge of the key concepts of Direct, Plan & Improve
  • You will develop an understanding of how to meaningfully integrate governance, risk and compliance (GRC) in the service value system.
  • You will acquire comprehensive knowledge of how the key concepts and methods of an IT organization which is learning and continuously improving itself extend to other areas.
  • With the internationally recognized ITIL® 4 DPI certification you will document your understanding of  ITIL® and satisfy one of the conditions to qualify as an ITIL® 4 Managing Professional.
  • Examination preparation and ITIL® 4 DPI examination


  • Fundamentals of Direct, Plan and Improve
  • Strategy and basic orientation
  • Assessment and planning
  • Evaluation and reporting
  • Continuous further development
  • Communication and organizational development
  • The Service Value System

Participants & Prerequisites

Target group:

  • Managers or
  • Employees of service or IT organizations,
  • IT professionals or
  • Business managers

who wish to enhance their ITIL® 4 knowledge and/or aspire to the status of an ITIL® 4 Managing Professional.


  • ITIL® Foundation certification


Format: online proctored exam

The ITIL® DPI exam is a multiple-choice examination with 40 questions which must be answered in 90 minutes. To earn the certificate you must answer 28 of 40 questions correctly, thus 70%.

On the first day of the course you will receive an exam code which you can use to register directly with the examination institute PeopleCert for an online exam. Candidates who take the exam in a language that is not their native language or candidates with special requirements (e.g. health restrictions) are entitled to an extended exam duration. Please inform the examination institute when registering for the exam if you wish to request an extended exam duration.

Validity: unlimited

Examination language: ENGLISH


  1. Jacqueline Track

    „Thank you for the training of ITIL Strategist – Direct Plan and Improve. Great presentation style, good examples, and engaging session. I appreciate the way trainer explained questions as it gives better view of interpretation. Overall, an enjoyable and informative course.“ Participant, open course Munich (January 2021)

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All Variations

ITIL® 4 MP: Direct, Plan & Improve (DPI)germanMunich2023-03-22 - 2023-03-24not yet1.350,00*
ITIL® 4 MP: Direct, Plan & Improve (DPI)englishMunich2023-03-22 - 2023-03-24not yet1.550,00*
* All prices are net per participant plus VAT.
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