ITIL® 4 Foundation

SKU: N150 Category:


The 2-day “ITIL® 4 Foundation” seminar introduces you to the latest ITIL® version. We will provide you with a sound overview of ITIL® terminologies and the ITIL® 4 practices, roles and functions and familiarise you with the Service Value system. You will also find out how to implement customer and service orientation permanently in your department. In addition to the most important basic and key concepts you will discover the advantages of introducing ITIL® practices using diverse practical examples and how to successfully overcome possible obstacles.

This seminar is implemented according to the current Axelos (ITIL® 4) Curriculum.

The price includes

accredited student guide

lunch, beverages and snacks (not included in the virtual live seminar)

intensive examination preparation

The training will prepare you optimally for the ITIL® 4 Foundation examination, which is held online. You can arrange your individual exam date directly with the exam provider PeopleCert.

Related examination**

ITIL® 4 Foundation Certification (295€)

Products that will be added:

  • ITIL® 4 Foundation Certification (295€)

Learning objectives

  • You are able to use ITIL® 4 terminology and basic terms easily.
  • You will discover the basic Service Value system of the ITIL® methods.
  • You will acquire an understanding of the application of ITIL®
  • You will be able to contribute successfully to IT service management projects and provide positive input.
  • With the internationally recognised ITIL® 4 Foundation certification you can document your understanding of ITIL® and attend further courses in the curriculum.
  • ITIL® Qualification
  • Examination preparation and ITIL® 4 Foundation examination


  • The four dimensions of service management
  • The basics and guidelines of ITIL® 4
  • The key concepts of Lean IT, Agile and DevOps and why these are important to create business value
  • Definitions and basic concepts of ITIL® practices
  • ITIL® practices and the service value chain

Participants & prerequisites

Target group:

  • managers or
  • employees of service or IT organisations,
  • IT professionals or
  • business managers
  • who wish to acquire a basic understanding of ITIL® or create a basis for further ITIL® qualification.



  • No prior knowledge is required to attend an ITIL® Foundation training.


ITIL® 4 Foundation Certificate

Format: online proctored exam.

You can arrange your individual exam date directly with the exam provider PeopleCert.

The certification consists of a multiple-choice examination with 40 questions which must be answered in 60 minutes. To earn the certificate you must answer 26 of 40 questions correctly, thus 65%.

On the first day of the course you will receive an exam code which you can use to register directly with the examination institute PeopleCert for an online exam. Candidates who take the exam in a language that is not their native language or candidates with special requirements (e.g. health restrictions) are entitled to an extended exam duration. Please inform the examination institute when registering for the exam if you wish to request an extended exam duration.


  1. Jacqueline Track

    “Bryan provided information quite easily and clearly. The material in the presentations is systematized and contains the essentials. The training gave me a better understanding of the ITIL methodology than the official publication from AXELOS.” Andrii Shevchenko, Cybersecurity Officer, Quipu GmbH, open training (Feb 2021), Munich

  2. Jacqueline Track

    “The content of the course was really interesting. The pace at which the course was given was very well adapted. The trainer provided meaningful examples and illustrations. Regarding all these issues, I would recommend this course to my colleagues.” Training participant (Sweden), open training

  3. Jacqueline Track

    “A very holistic appoach” seminar participant, ITIL® 4 Foundation, Munich

  4. Eva Ehm

    “The examples the trainer presented were very useful.” seminar participant, ITIL® 4 Foundation, Munich

  5. Eva Ehm

    “It was well structured, I understood and learned more than I expected.” seminar participant, ITIL® 4 Foundation, Munich

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All Variations

ITIL® 4 FoundationgermanOnline Full Day2023-03-09 - 2023-03-10not yet695,00*
ITIL® 4 FoundationgermanMunich2023-03-06 - 2023-03-07not yet745,00*
ITIL® 4 FoundationenglishMunich2023-03-06 - 2023-03-07not yet945,00*
* All prices are net per participant plus VAT.
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