IT SERVICE MANAGEMENT WITH ITIL® 3
Can IT expenditure be reduced without compromising quality? Or customer satisfaction increased without any significant additional cost?
The ever-changing business environment and increasing pressure from competitors mean that IT departments need to be particularly flexible and reactive at all times. Only a highly efficient IT organisation is able to provide customised services and high quality, whilst continuing to reduce the IT budget. ITIL® offers an approach that not only demonstrates how you can secure high efficiency whilst reducing costs, but also explains exactly how to go about it.
All seminars will be conducted according to the new AXELOS syllabus.
exccon is an PEOPLECERT accredited training provider for ITIL. The training courses cover the entire ITIL® V3 (2011) curriculum and fully prepare you for the different certification examinations. Our courses are developed and run in accordance with guidelines issued by the international examining bodies PEOPLECERT and Axelos. Our training courses prepare you perfectly for the examinations!